FAQ – Nowalk Designs

Frequently Asked Questions

Question: Are the finishes used food safe?

Answer: Yes. If an item is designed to come in contact with food, I use one or a combination of the following products– all of which are all 100% food safe.

Pure Tung Oil – Manufactured by The Real MilkPaint Company – realmilkpaint.com

Odie’s Oil – Made by Odysseus Cornwall’s Outstanding Oils and Waxes – odiesoil.com

Walrus Oil and Walrus Wax – walrusoil.com

Bee’s Wax – Made by bees.

Question: What is your return policy?

Answer: You can return undamaged non-customized purchases up to 30 days after the date that the product was shipped. A refund will be issued after the item has been received and inspected. All returns are subject to a $15.00 restocking fee. All customized purchases are nonrefundable.

Question: Do you use stain on your products?

Answer: No. None of the products that I make utilize stain. I use different species of colorful woods to achieve the contrast for my patterns. The only time stain is used in my shop is for decorating the protective boxes that I use to ship some of my more fragile products.

Question: What types of wood do you use?

Answer:

Question: How can I maintain the finish on my purchase?

Answer: My creations are meant to be used. However, special care needs to be taken to ensure that the wood remains protected. The finishes that are mentioned above are hard waxes and polymerizing oils. Each does and excellent job at protecting the wood and bringing out its natural beauty but can wear away with use and need to be periodically reconditioned to maintain the original luster of the finish. Luckily this is very easy to do yourself, as I’ll explain below. But first, here’s a few tips to keeping your purchase looking like new.

Hand Wash Only! – None of my products are dishwasher safe. Use warm water and a mild soap to clean when necessary. Dry immediately after washing with a soft towel.

Do not expose the item to direct sunlight or other strong UV sources for excessive periods of time. UV light can break down the finish and cause the wood to change color.

Do not use charcuterie boards as cutting boards. Charcuterie boards are made using the edge grain of the wood and are designed primarily for serving. The cutting boards that I offer are made by using the end grain of a very hard wood, like walnut, as the cutting surface. The end grain of wood is much harder and far less prone to show knife marks than the edge grain of wood.

Refreshing the finish on your purchase is quick and easy. Though there are many products available that will do the job, I recommend using Odie’s Oil for reconditioning wood finishes. Simply use a small piece of cotton cloth to rub on a very thin coat all over the wood surface. Once the wood has been completely covered, wipe off all of the excess with a clean cotton towel. Next, give yourself a pat on the back for a job well done. Now take a break because you deserve it.